When people ask, “How long will my Deep Recovery tools last?” we say, “We don’t know, but it’s going to be a long, long time!” (I’ve used mine daily for several years without any obvious signs of wear.)
That’s why we offer this lifetime warranty.
If you do wear your Deep Recovery tools out, we’ll replace them with the same product. We’ll ask you to pay the shipping and that’s it.
We don’t expect you’ll ever need this lifetime warranty, but if you do here’s what to do:
Contact us by phone or email. Ideally, we’d like your order number, and the product that needs warranty replacement. If you don’t know your order number, name and email should do it and we’ll look it up for you. We’ll provide you with the total cost to ship the replacement.
Send your tools back to us with payment and we’ll get your replacement right out.
Further, Deep Recovery tools are guaranteed against manufacturer defects for 6 months from the date of purchase. If you purchased your Deep Recovery from anywhere other than our website, you will need your receipt or other proof of purchase.
If you have any other problem with your Deep Recovery tools, contact us. We will do whatever we can to make sure you’re happy with your purchase.
This lifetime warranty is valid for Deep Recovery massage tool products only. Not valid for accessories such as mesh bags.
PLEASE note: Damage to our tools by overexposure to heat is not covered by this lifetime warranty (so don’t keep ’em in a really hot car or exposed to intense sunlight). Canine damage is also not covered, so keep them away from your dogs please.
We reserve the right to update or modify the terms of this warranty at any time without prior notice.
Feel like dancing!